Refund policy

Eligibility:
To be eligible for a refund, items must be returned in new and unused condition, with all original tags and labels attached. Refunds are processed only for items returned within 7 days of purchase.

• Non-Refundable items:
  Sale items cannot be refunded.
  
  
• Refund Process:
  Once we receive and inspect your returned item, we will process your refund. A refund will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be reflected in your account.

                       Exchange policy

• Eligibility for Exchange:
  1. products are eligible for exchange if returned in new, unused condition with all original tags and labels attached.
  2. Exchanges can be made for the same product or a different product of equal value, subject to availability.
  
  
• Initiating an Exchange:
  To request an exchange, contact our customer service team:
  Email: order@zalmistore.com
  Phone: 0304-1118081
  
  
• Preparing Your Return:
  1. Pack the exchange order securely in its original packaging.
  2. Include proof of purchase (e.g., receipt or order confirmation email).
  3. Ship the product to: Zalmi store, Haier Factory HNR 19.5 KM, Raiwind Road, Lahore, Pakistan.
  
  
• Processing the Exchange:
  1. Once we receive and inspect your returned order, we will process the exchange.
  2. Once we inspect your returned order, we will process the exchange, and you will receive a notification about the new order via email
  
  
• Defective or Damaged Products:
  If your product is defective or damaged, contact us immediately at 0304-1118081 to arrange for a refund or exchange.